terms of business

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The Mortgage Code or Mortgage Code Compliance Board (MCCB) came into effect for intermediaries on 1st May 1998 and is a voluntary Code to which our company subscribes. The Code sets minimum standards of good lending and advisory practice which are to be followed by all lenders and mortgage intermediaries. A copy of a leaflet summarising the Code explaining what you can expect from us will be sent to you on application.

Guardian Homeloans Ltd is registered with the Mortgage Code Register of Intermediaries and our registration number 5135925.

We review our mortgage lenders on a regular basis in order to maintain a good supply of mortgage funding appropriate to your individual circumstances. We use a small number of selected lenders who consistently provide our customers with a good product range and good standard of service. From time to time these lenders may change as the range of products change.

Under the terms of the Mortgage Code there are three levels of service available These are:

a) Full advice and recommendations.
b) Information on different types of mortgage products available to allow you to make a choice.
c) Information on a single product only, where no advice is given.

This company operates on service level c) above, information on a single product only, where no advice is given. The product details sent to you are based on the information supplied by you. We rely on the information you provide to be accurate and honest and this will form the basis of the mortgage agreement.

It is important that you discuss the legal implications of taking out a mortgage with your legal advisors, you should also obtain alternative mortgage quotations from other sources for comparison purposes.

Once we have given you details of the mortgage we are able to offer, you should check the figures carefully and only when you are happy and accept the terms should you proceed. (The initial details we may quote, will be based on the information to hand and may vary at any time up to a formal offer issued by the lending company). This letter should be kept by you as it will be a record of the transaction, exact terms will be confirmed by your lender's formal offer of a mortgage.

This company may receive fees from the lenders with whom we place mortgages in addition we may also charge you a fee. Where this occurs you will be advised of the amounts.

We will treat all your personal information as private and confidential (even when you are no longer a customer except where disclosure is made at your request or with your consent in relation to arranging your mortgage.

The Mortgage Code Compliance Board (MCCB) regulates the Mortgage Code to which we subscribe. As part of MCCB's duties we may be asked to provide them with access to our customer records in order that they may carry out an audit of our activities. The MCCB's ability to inspect customer records promotes best practice in our industry and ensures that you continue to receive the best possible service from us. If we disclose your personal information to the MCCB then it has agreed with us that it will only use it for the purpose of compliance with the Mortgage Code and not for any other reason. If you would not like us to disclose any of your personal information to MCCB then please write to us informing us of this within 21 days of today's date.

If you have a complaint you should, in the first instance contact our Mortgage Code Compliance Officer at our registered offices 42 Derby St West, Ormskirk L39 3NH. If the matter is not resolved to mutual satisfaction, we will assist you in resolving it by referring to the Mortgage Code Arbitration Scheme whose address can be found in the Mortgage Code booklet.

(These terms solely relate to mortgage business.)

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