Questions and Answers
Q. how much can I borrow?
A. We can arrange a secured personal loan from £30,000 to £150,000. Repayments can be spread from 5 years to 30 years. Fixed Rate or Interest Only plans are available and the money can be used for almost any purpose. The amount you can borrow will depend on a number of factors, we will always endeavour to offer the amount requested, where this differs a full explanation will be given. If you change your mind over the amount you require or the term of the loan don't worry, a phone call or email is all it takes for new papers to be issued.
Q. when is my first payment due?
A. The first payment usually falls due one month after your cheque is released, repayments are normally by Direct Debit.
Q. what if I want to repay my loan early?
A. Your loan may be repaid in full at anytime, there is no long term commitment. The maximum early repayment charge will be two months interest, sometimes less.
Q. will my payments be made if I am off sick or made redundant?
A. We don’t offer insurance with your loan. If you do wish to arrange cover then you should seek the services of a specialist insurance provider.
Q. how do I apply?
A. Once you have decided the amount you require and the repayment term, simply complete the online application form and receive a decision in principle immediately. If you need help completing the form please contact our helpline on FREEPHONE 0800 279-1-279.
Remember you are not under any obligation to accept the loan terms quoted to you.
Q. Are there any fees or charges added to my loan?
A. You will not be charged any fees in advance of receiving your loan, there is generally a charge for arranging your loan and these costs are detailed on the repayment page. If you click the 'repayment' tab in the menu bar above all the information you need is contained here.
Q. what happens next?
A. Once your application is received it is processed immediately and acceptance in principle confirmed, usually the same day. A loan agreement will be sent to you confirming the transaction details. After 8 days a final agreement for signature will be sent to you. Accompanying this agreement will be a request for any items we require to complete the loan. Once you have signed and returned the agreement along with the required items there is little more you need to do. We will arrange for your cheque to be with you as soon as possible. Your money is usually available within 10-20 working days and is normally paid to you by cheque. Any current mortgage arrears will be deducted from your cheque and paid directly into your mortgage account to bring it up to date.
Q. how do I check the progress of my application?
A. You can track your application on the internet by logging on to www.ghl.cc click on the CUSTOMER LOGIN icon and enter your unique code and password. Alternatively ring your assigned Customer Account Manager any time between 9.00am and 5.15pm.
Q. will my application be handled with speed and efficiency?
A. When applying for a loan you need to be sure you are dealing with a company you can trust. We started business in 1971 making us probably the most experienced company of our type in the country having long established connections with all the main lending institutions. Our staff are highly trained and their aim is to make sure your application is processed efficiently with the minimum fuss. Customer service is our priority, if you ring during office hours you will be able to speak directly to your named Customer Account Manager who will see your application through to completion. When ringing, you will not be held waiting in a queue or have to deal with a tedious touch tone automated service.
You can apply safe in the knowledge we are members of the Finance Industry Standards Association (FISA) who are the self regulating body for finance companies and brokers within our industry.
